GENERAL FAQs


+ DO YOU TAKE WALK-INS?

Nailz manages by appointments to ensure our guest have undivided attention in our relaxing private environment. If you walk-in or call ahead we'd be happy to book an appointment for you same-day if we have availability.

+ WHAT IS REQUIRED TO MAKE AN APPOINTMENT?

A valid credit card is required to secure your appointment.

+ HOW TO GET IN CONTACT WITH US?

You can email us at hello@nailznc.com,reach us by phone at 919.627.1802 (text only) or submit a contact form. Please allow 24 hours for a response.

+ WHAT FORMS OF PAYMENTS ARE ACCEPTED?

We accept cash, Visa and Master Card-no personal checks are accepted.

+ CAN I BRING MY PET?

Unfortantly, pets are not allowed out of respect for our clients and staff allergies. allergies. Service dogs with official “Service Animal” vests are the ONLY exception to this rule.

+ DO YOU SPEAK SPANISH?

Sorry, no we do not.


NAILZ FAQs

+ WHY NAILZ??

At Nailz, we offer a private environment free of dust and chemical odors from acrylic nailz. Our certified organic products and natural services provide a more relaxed, healthy, and natural environment.

+ DO YOU OFFER ACRYLIC NAIL ENHANCEMENTS??

No, Nailz does not offer acrylic nail services. Some acrylics contain MMA which has a harmful odor and illegal in the state of North Carolina. We offer soft gel extensions and soft gel overly for natural nailz as an alternative.

+ DO YOU DO ACRYLIC OR GEL FILL-INS?

No, because we like to promote a healthy alternative for your nailz. We offer soft gel extensions and soft gel overly for natural nailz as an alternative.

+ WHAT IS SOFT GEL OVERLAY NAILZ?

Soft gel overlay is great for added extra strength to your natural nailz. Soft gel overlay is soaked off each visit to ensure healthy nail growth.

+ WHAT ARE GEL-X EXTENSIONS?

Gel tip extensions are for clients who want added length to their natural nailz. With gel tip extensions you do not have to worry about any odor and drill filing to your natural nail is not required. This system is great because there is no dust and it does not damage your natural nailz.

Since the gel tip extensions is a soft gel we are able to ensure healthy nail growth by soaking the soft gel off each visit which will give you a fresh set of nailz along with a perfect shape.

+ WHAT TYPE OF GEL LAMPS ARE USED?

We only use LED lamps since its safer than UV lamps and more effective in drying time.

+ WHAT ARE THREE-FREE, FIVE-FREE, AND SEVEN-FREE NAIL POLISHES?

Polishes labeled three, five, seven, and nine-free refer to the amount of cut from the polishes formula. Five-free lacquers are formulated without formaldehyde, toluene, DBP, camphor or formaldehyde resin; seven-free without the for mentioned five, plus xylene and triphenyl phosphate; and nine-free without all of the above, or parabens and animal byproducts.

+ DOES NAILZ PROVIDE NAME BRAND POLISHES TO ITS CLIENTS?

We like to offer clients with healthier polish options. Currently, we do not offer brands such as, OPI, Cuccio and CND because they contain toxins that are harmful to the body.

+ CAN YOU BRING YOUR OWN NAIL KIT AND POLISH?

Yes, but please be advised if you bring your own polish we can not guarantee the polish will last.

+ DO YOU REMOVE ACRYLIC, DIP OR HARD GEL??

No, please have your acrylic, dipping power or hard gel removed before coming to your appointment. If the product is not removed, your appointment will be cancelled, and you will be charged 50% of your service booked to the credit card on file.


WAXING FAQs

+ HOW LONG DO I HAVE TO LET MY HAIR GROW?

Your hair should be about 1/4 – 1/2 inch long for best results. If you have coarse hair it should be closer to 1/2-inch for the first few waxes. Once the hair becomes finer it can be waxed at a shorter length. It may take up to three waxing treatments to achieve smooth skin because hair grows in stages is never at the same stage. It is very important to avoid shaving between waxing appointments, as this will interrupt the process and stimulate the hair growth again.

+ CAN MEDICATION AFFECT WAXING?

Yes! Please do NOT wax if you’re on any sort of medication that warns against sun sensitivity. Your skin can and will come off. Acutane, Retin A, Differen…all affect the thickness of your skin. Please consult with us before your wax treatment if you’re taking any medications.

+ How LONG DOES WAXING LAST?

Frequent wax clients can last up to 3-4 weeks. Most people book their waxing every 4 weeks, with the last week being their week of growth. Your hair grows in cycles, and not all follicles are in the same cycle.

+ CAN I SHAVE BETWEEN WAXING APPOINTMENTS?

No. Please do not shave between waxing appointments! It disrupts the hair growth cycle resulting in more hair at your next appointment.

+ HOW DO I STOP INGROWN HAIRS?

We recommend exfoliating 2-3 times a week. Whether you use a body scrub, or any form of mechanical exfoliation – this will keep your follicles free of buildup and it’s the best way to stop those pesky ingrown hairs.

+ WILL MY HAIR GROW BACK THE SAME?

With frequent waxing, the hair follicles get weaker and weaker. This is good – your hair will grow back slower, and thinner! Years of waxing can reduce hair growth by a SIGNIFICANT amount!

+ HOW DO I BENEFIT FROM WAXING?

Waxing reduces hair growth when performed at every four weeks. While shaving crops the hair at the skin's surface, waxing pulls it out by the root, so it grows back softer, finer, and thinner. Waxing is great for those who are tired of the hassle of shaving several times per week. The more you wax, the less hair grows back.


BROW HENNA FAQs

+ WHAT IS HENNA?

The art of Henna has been a method of body design for over 5,000 years. Originally used in hot or desert countries as a method of cooling down their bodies as the Henna plant contains natural cooling properties.

The Henna plant (Lawsonia Inermis) is a flowering plant that grows near 15 feet high. Henna grown in hot climates contains more dye pigment and produces the best quality Henna when grown in a favorable environment. The stain that is achievable from a good quality henna sources from hot and dry climates will stain the skin the darkest and last the longest.

+ WHAT IS HENNA DYE?

Henna is extracted from the fibers of the henna plant. Henna encourages hair growth, acting as a skin and hair conditioner as well as a dye treatment.

+ WHAT ARE THE BENEFITS OF BROW HENNA?

Brow Henna is a natural alternative to tinting that is filed with anti-oxidants, a vitamin complex and hydrolysed proteins. This helps to strengthen and restore brow hair growth and improves the condition of the hair.

Brow Henna is vegan, cruelty-free, lasts up to 14 days on the skin, lasts up to six weeks on the hair, and no ammonia, lead or peroxide.

+ WHAT IS THE DIFFERENCE BETWEEN BROW HENNA TINTING AND EYEBROW TINTING?

Aside from Henna being a naturally derived product, Henna does not require an oxidizing agent to penetrate the cortex and deposit color into the hair. Instead Henna acts to coat the hair with the color, smoothing the outer layers of the brow hairs giving the appearance of thicker and darker hair.

Eyebrow tinting lasts up to four weeks on the hair and Henna can last six to seven weeks on the hair.

+ IS HENNA SAFE TO USE?

Yes, Henna is a natural ingredient. There is a small chance that an allergic reaction could occur during the treatment. We would strongly recommend coming in 48 hours prior to your appointment for a sensitivity patch test. If you experience any discomfort during that time, please let us know. A sensitivity patch test is highly recommended if you have a strong history of allergic reactions.

+ DOES HENNA WORK WITH COSMETIC TATTOO?

If you have an existing cosmetic tattoo, you can try the Henna treatment to freshen your brows. Henna stains the skin surface and hair follicles but does not interfere with any pigment underneath the skin.

+ CAN BROW HENNA SHOW ME HOW I WOULD LOOK IF I GET EYEBROW COSMETIC TATTOOING?

Henna Brows is a fantastic option for a less permanent brow enhancement, especially if your are debating whether or not to take the plunge into cosmetic tattoo. Henna Brows can give you a realistic look into the brow shape and depth of color allowed by cosmetic tattoo.

+ IS THERE ANY AFTERCARE INSTRUCTIONS I NEED TO FOLLOW?

Yes, please see Brow Aftercare.

+ ARE THERE ANY CONTRAINDICATIONS FOR BROW HENNA?

Yes, please see Brow Henna Candidate.


LASH EXTENSION FAQs

+ WHAT ARE LASH EXTENSIONS?

Eyelash extensions are individual synthetic lashes of different lengths, curls and weight (thickness) cut in the shape of a natural lash and applied one-by-one to each individual natural lash as an extension of your natural lash. Lash extensions are not strip lashes, clusters or flares. Lash extensions are meant to lengthen, thicken and enhance the natural lash line without causing any pain, discomfort or lash loss when applied properly.

+ ARE LASH EXTENSIONS SUITABLE FOR EVERYONE?

An individual with any allergy to adhesives or cyanoacrylate adhesives. An individual who has undergone chemotherapy over the last six months, recently gave birth in the last 120 days or an individual who does not have natural lashes may not have lash extensions applied. Lashes that grow into the eye are not candidates for lash extensions either. If you suffer from an eye infection or a degenerative disease of the eye, we cannot apply lash extensions to your eyes. If your sleep on your face (stomach sleeper) you should not get eyelash extensions, you will continually end up rubbing them off in your pillow, and then be needing a new set at each re-lash appointment.

+ CAN I RECEIVE A PATCH TEST BEFORE MY LASH SESSION?

Yes, if you feel that you have an allergy to adhesives or cyanoarylate adhesives you can come in for a patch test 24 hours before your lash session.

+ HOW LONG DOES IT TAKE TO APPLY LASH EXTENSIONS?

The lash extension application can take anywhere from two to three hours, depending on the fullness of your natural lashes. The more lashes that you have, the more extensions we can apply! This is a meticulous procedure that requires patience and concentration. Therefore, it is important not to rush the process so that you can leave with a perfect set of lashes! You will be relaxing with your eyes closed, and you will feel no pain as this is a non-invasive procedure.

+ HOW MANY LASHES DO YOU APPLY?

The normal human eye has 150-200 lashes per eye. Your lash artist applies an extension to every lash you have.

+ HOW LONG DO LASH EXTENSIONS LAST?

Lash extensions require a re-lash every two to three weeks to maintain their fullness. The longevity of your extensions will vary based upon your natural lash growth cycle; if your hair grows fast, then so will your extensions, and fills will be needed more often. If you follow our instructions for caring for your lash extensions, your lashes will remain fuller longer. The average human eye sheds five to seven natural eyelashes per day, this is 70-90 natural lashes within two weeks (half your natural eyelashes), therefore we recommend a re-lash every two to three weeks.

+ WHAT IS A “RE-LASH” AND HOW OFTEN SHOULD I GET ONE?

A re-lash is done every three to four weeks depending on care and how quickly your eyelashes grow. A re-lash takes between 1 hour to 1.5 hours.

+ HOW SAFE ARE LASH EXTENSIONS?

The lashes are applied directly to the natural lash, never applied to the skin. The procedure is pain free and the extensions are feather light, so they will not pull your natural lashes out. We take extra care to make sure we cover each individual lash. We do not clump lashes together, apply them to the skin, or damage your natural lashes with an improper application. The eyes should always remain closed while receiving this procedure.

+ WILL IT RUIN OR CAUSE MY NATURAL LASHES TO FALL OUT?

Based on the growth cycle of eyelashes, when applying lashes, lash artist are trained to look for adult lashes to attach the individual synthetic lashes. Young (baby) lashes are left to allow them to fully develop and when it comes times to re-lash, we have new strong lashes to bond to. Lash extensions will not cause your natural eyelashes to fall out. Remember that your natural lashes have their own life cycle of falling and growing – like the hair found elsewhere on your body. It is hard to notice small lashes falling out, but when attached to a thicker, longer lash they become much more noticeable!

+ CAN I GET MY LASH EXTENSIONS WET?

Even though your lash extensions are waterproof, we do not recommend getting your lashes wet on a regular basis. We recommend avoiding allowing the shower water to beat down on your lash extensions, as anything constant and repetitive can cause your lash extensions to come off prematurely. If your lash extensions do get wet, dry them with a fan immediately.

+ CAN I WEAR EYE MAKEUP OR MASCARA?

Yes, but most clients don't even feel the need to wear eye makeup. You can still use eyeliner and eye shadows as usual, as long as it is not waterproof or liquid, as these products will break down the adhesive. Mascara is NOT recommended, as this will break down the adhesive, clump up the extensions and cause your extensions to come off earlier than expected. You can wear mascara on the bottom lashes, however, you must remove all your eye makeup with our water-based cleanser before you go to sleep or your makeup will goop up the base of your extensions and cause your extensions to come off prematurely.

+ HOW DO I REMOVE MY MAKEUP WITHOUT RUINING MY LASH EXTENSIONS?

Use any oil-free makeup remover. If you are worried about damaging your lashes when removing your makeup use a Q-tip around the lash line.

+ WHAT IF I DECIDE TO GET MY LASH EXTENSIONS REMOVED?

Please get them taken off professionally. We have a solution that breaks down the glue, so they just slide right off. Keep in mind, you are used to having long thick lashes so do not be surprised if you think your lashes look short and thin after removal.

+ HOW DO I PREPARE FOR A LASH EXTENSION APPOINTMENT?

Prior to your appointment, thoroughly clean your lashes with a mild cleanser. DO NOT use oily makeup remover to clean your lashes prior to your appointment.Try your best to arrive without any eye makeup, do not curl your lashes or wear mascara the day before and the day of your appointment. It will help minimize the cleanup time and more time for lashing.


Skin Therapy FAQs

+ WHAT IS A FACIAL?

A facial is a professional cleansing, purifying, and beautifying treatment of the skin on the face and neck. Facials are the number one treatment performed by estheticians, and a good way for your therapist to get a good understanding of your skin prior to suggesting more aggressive treatments.

For most people, facials can be scheduled every four weeks, although your therapist may recommend a different schedule. There are many variations of facials based on different needs, as well as different lengths of time. A mini facial may be only 20–30 minutes in length, while a more luxurious version may be 75–90 minutes in length. Tell your esthetician exactly what you want to get out of your facial, and they will be able to recommend a facial to meet your needs.

+ HOW DO I PREPARE FOR A FACIAL?

A facial is a professional cleansing, purifying, and beautifying treatment of the skin on the face and neck. Facials are the number one treatment performed by estheticians, and a good way for your therapist to get a good understanding of your skin prior to suggesting more aggressive treatments.

For most people, facials can be scheduled every four weeks, although your therapist may recommend a different schedule. There are many variations of facials based on different needs, as well as different lengths of time. A mini facial may be only 20–30 minutes in length, while a more luxurious version may be 75–90 minutes in length. Tell your esthetician exactly what you want to get out of your facial, and she/he will be able to recommend a facial to meet your needs.

+ WHAT SHOULD I EXPECT DURING A FACIAL TREATMENT?

Facials are generally very relaxing and soothing. Your esthetician will explain to you what the treatment steps will be. Be sure to communicate with your esthetician during the facial if any product burns, itches, or if you need anything or have any questions. Otherwise, just lie back and enjoy the experience. A basic facial generally includes the following steps:

  • Makeup removal and cleansing of the skin.
  • Skin analysis.
  • Exfoliation by mechanical, enzymatic or chemical means.
  • Massage of the face and neck, to aid in relaxation and stimulate blood and oxygen flow to the skin.
  • Extraction of blackheads and other impurities, either manually (using gloved hands and cotton or tissue around the fingers with gentle pressure to remove the impacted pore) or using a metal extraction implement designed to clear blocked pores.
  • Application of products targeted to your skin type (dry, oily, mixed, sensitive, or mature).

+ WHAT CAN I EXPECT AFTER A FACIAL TREATMENT?

After a facial, your skin will probably be soft, smooth and well hydrated. However, if multiple extractions were needed or if you required a fair amount of exfoliation, your face may be somewhat rosy for one to two hours or more, depending on how sensitive your skin is. This is quite normal. You can apply mineral makeup after your facial if there is some redness you want to conceal.

+ WHAT IS A CHEMIAL PEEL?

A chemical peel is an acid solution that is applied to the skin. It dissolves the outermost layer of skin cells, which then peels off over the following days to reveal the fresher, younger layer below. Peels are very effective in treating a large range of skin concerns such as aging, sun damage, acne, mild scarring, improving skin brightness, and evening skin tone.

Peels can be light, moderate or deep. Light peels require no down time from work and your normal activities. Moderate peels may require a day or two, and deep peels can require a week or more of down time to allow the skin to fully heal. Estheticians who are not working in a medical setting perform light to moderate peels only. Deep peels can only be performed by a physician, or under a physician’s supervision, for your safety.

+ HOW DO I PREPARE FOR A CHEMICAL PEEL?

Most skin colors and types can benefit from chemical peels, though it is best to check with your esthetician about which peel might be right for you. If you’re taking acne medication, Retin-A or Accutane, talk to your esthetician and/or doctor about stopping the medication before and during treatment to avoid complications. Your esthetician can review any other contraindications with you prior to your treatment to determine if a chemical peel is right for you. Be sure to answer all questions honestly and completely on your consultation form prior to your peel.

+ WHAT CAN I EXPECT DURING A CHEMIAL PEEL?

The skin is cleansed and a prep solution will be applied to remove surface oils and allow the peel to penetrate the skin evenly. Any sensitive areas that cannot be treated will be protected with a thin film of petroleum jelly. Your eyes will be covered to protect them. One or more chemical mixtures will be applied, such as glycolic acid (from sugar cane), trichloroacetic acid (similar to bleach), salicylic acid (wintergreen—good for acne), lactic acid (from milk), or a combination peel called a Jessners peel. The peel will be applied in 1–3 layers, depending on the depth of penetration intended. The acids react with the skin to produce a “controlled wound,” allowing fresh skin to regenerate and emerge. A tingling, burning or hot sensation is normal. Most peels remain on the skin only a few minutes, and are closely watched by the esthetician. A fan may help you stay more comfortable. After some peels, a neutralizing solution is applied to stop the peel.

+ WHAT CAN I EXPECT AFTER A CHEMICAL PEEL?

After most peels, the skin will be pink to red, and look shiny and tight. It is vital to apply sunscreen of SFP 30 or greater to the skin for the next 48 hours, minimum. You must also stay out of the sun, as your skin will be very sensitive to UV rays and could be damaged by sun exposure. The skin will begin to flake or peel within 2–3 days after the treatment, unless you had a lactic acid peel—these encourage moisture retention and may not produce any actual peeling. Sun-damaged areas of your skin will appear darker at first, then will lighten. This is normal. Deeper peels can produce peeling for a week or more. To assist in removing the flaking skin, an enzyme peel or light microdermabrasion treatment is sometimes scheduled a week or so after the initial peel. For maximum results, a series of peels is usually recommended, and may be necessary for treating challenging issues such as hyperpigmentation.

+ WHAT IS A MICRODERMABRASION AND HOW CAN I BENEFIT FROM IT?

Microdermabrasion is a method of exfoliation that uses a machine to remove dead surface skin cells and initiate cellular turnover. It was first adopted in Europe in the 1980s and was introduced to the United States in the late 1990s. Its introduction led the revolution of device-driven, noninvasive cosmetic procedures. Today, microdermabrasion remains one of the most popular services employed in both medical and day spas.

The two most common methods are crystal and diamond. The crystal method uses a wand which sprays fine crystals onto the skin, loosening and removing dead skin cells, while simultaneously using vacuum suction to remove the used crystals and dead skin. It has been compared to a mild “sandblasting” of the skin. The diamond method uses a diamond-tipped wand to sand and resurface the skin, combined with suction to remove the dead skin cells. Both methods stimulate blood circulation and revitalize collagen production, which promotes younger-looking skin. The degree of exfoliation depends on the number of passes, level of crystal spray or coarseness of the diamond wand, the pressure and suction used, and the frequency of treatment.

Microdermabrasion can be helpful to treat aging and sun-damaged skin, altered pigmentation, fine lines and wrinkles, stretch marks, and some types of acne and acne scarring. It is especially effective in treating the under-eye area and crow’s feet. Results may include improved skin tone, reduced visual appearance of aging, fewer breakouts, diminished appearance of scars, refined skin pores, renewed elasticity, and a healthy glow. Microdermabrasion may be recommended for those with chemical sensitivities and can be used on most skin colors and types, although there are some contraindications. Ask your skin care professional if microdermabrasion is right for you.

+ HOW DO I PREPARE FOR A MICRODERMABRASION TREATMENT?

The procedure is noninvasive and requires little preparation. You may remove your makeup and come to the treatment room with a clean face, or allow your skin care professional to remove your makeup for you.

+ WHAT CAN I EXPECT DURING A MICRODERMABRASION TREATMENT?

Most clients do not find the procedure to be painful, and it requires no anesthetic. The esthetician will instruct you to relax as she applies the wand to your face in a slow, methodical way. One microdermabrasion treatment should take 30 minutes to an hour. There are no side effects, and your skin will look glowing and fresh almost immediately after the treatment. Some more aggressive treatments may cause the skin to look slightly pink and tender for a few hours afterward. You can resume normal activities and apply makeup and moisturizer directly after your microdermabrasion session.

+ WHAT IS A VAJACIAL?

The vajacial treats in-grown hairs, removes dead skin cells and smooths bumps around the bikini line, prevents acne and helps maintain healthy, hydrated skin. It is also a chance for your esthetician to check on your wax and make sure you are doing proper maintenance at home.

Have any questions we did not answer?

Please contact us or email us at hello@nailznc.com.